Returns & Exchanges
At Work-tops, we want you to be completely satisfied with your stone surfaces. If your order arrives damaged or incorrect, our straightforward return process ensures a quick resolution for your home renovation project.
Report Issue
Notify our customer service team within 48 hours of delivery if you identify any defects, damages, or discrepancies in your stone slabs or worktops.
Provide Documentation
Submit high-resolution photographs of the product and the original packaging to help our quality control team assess the claim.
Collection Arrangement
Once your return is approved, we will coordinate a specialized logistics team to safely collect the heavy materials from your property.
Refund Processing
After the items are inspected at our warehouse, we will issue a full refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing